Notice of Non-Discrimination

DISCRIMINATION IS AGAINST THE LAW

Mission Health respects the dignity and pride of each individual we serve. We comply with applicable Federal civil rights laws and do not discriminate on the basis of  age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law. Each individual shall be informed of the patient’s rights and responsibilities in advance of administering or discontinuing patient care.

Mission Health:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages
    If you need these services, contact 828-213-1111

If you need access to services or to report a concern regarding discrimination in access to services, please contact the facility’s Equity Compliance Coordinator.

• Angel Medical Center: Lisa Blankenship, 828-349-6647
• Asheville Specialty Hospital: Megan Serzan, 828-778-3680
• Blue Ridge Regional Hospital: Molly Quarles Bailey, 828-766-1873
• CarePartners: Caitlin Stills, 828-277-4800, ext. 1021540202
• Eckerd Living Center: Callie Beckman, 828-526-1234
• Highlands-Cashier Hospital: Callie Beckman, 828-526-1234
• Mission Hospital: Pamela Pettus, 828-213-4713
• Mission Hospital McDowell: Molly Quarles Bailey, 828-659-5260
• Transylvania Regional Hospital: Deborah O’Donnell, 828-862-6383

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the ECC is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through their Office for Civil Rights Complaint Portal, or by mail or phone at:

Office for Civil Rights complaint forms.

*Mission Health includes Angel Medical Center, Inc., Blue Ridge Regional Hospital, Inc., Community CarePartners, Inc. and its Program of All- inclusive Care for the Elderly (PACE), Eckerd Living Center, LLC, Highlands-Cashiers Hospital, Inc., Highlands-Cashiers Physician Services, Inc., Mission Health Partners, Inc., Mission Health System Foundation, Inc., Mission Hospital, Inc., Mission Imaging Services, LLC., Mission Medical Associates, Inc., The McDowell Hospital, Inc., Transylvania Community Hospital, Inc., and Transylvania Physician Services, Inc. (collectively “Mission Health”).

ATTENTION: Language assistance services are available to you at no charge. Call (828) 213-1111.